Questions and Answers
All about the Mountain Dolphins Club
On this page we collect all questions about the Mountain Dolphins Club.
We have created this bonus program for you - and for all those who like to visit us. Your currency here: Points! You collect points with every booking, every purchase or every recommendation and later exchange them for vouchers, extras or special experiences. The more active you are, the more you earn - and with each level (Rookie, Explorer, Lover, Insider or Expert) your points collection advantage increases. Quite simply: more loyalty, more love!
The more often you stay with us, the more you become part of our mountain community - and we'll show you how! Your level increases with every overnight stay and brings you more and more benefits, surprises and real favorite moments.
- Mountain Rookie starts from 0 nights,
- from 7 nights you become an Explorer,
- with 21 nights you become a Lover,
- 34 nights make you an Insider
- and from 48 nights you reach the highest level - Mountain Expert.
You can change your data on our website in the profile area. On the website, log in, go to your profile and then click on the "Edit profile" area. In addition, you also have the option of having your data changed by our service department. To do so, please contact us at sendlhofers@bonuspunkt.com
Registering for the Mountain Dolphins Club is very easy! You can register directly on the website from the comfort of your own home. Register when and where you want at sendlhofers.bonuspunkt.com, activate your profile, get started right away and benefit from additional advantage bonuses.
The access data consists of your mail address and your personal password, which you can assign yourself when you register on our website. With your access data you can identify yourself to the service to change your personal data afterwards. You can change your selected access data in your personal profile area at any time.
In this case we ask you to delete one of the two profiles, if both have already been activated. Please send an e-mail to sendlhofers@bonuspunkt.com. Please also indicate in this mail which profile (e.g. by stating the membership number) you would like to have deleted or deactivated.
If you have any questions, please feel free to contact us at any time.
E-Mail: sendlhofers@bonuspunkt.com
Phone: +43 6432 3838 0
Guests trust in the serious handling of their data. At the Mountain Dolphins Club, data protection has top priority.
For more information, please see our privacy.
You can send your deletion request in writing by mail or e-mail to info@sendlhofers.com. For a quick processing of your request, please enclose your membership number or alternatively your name, address and date of birth. Your request for deletion will be processed by us within the legal period. You can also deactivate or delete your profile in your profile area.
Our Mountain Dolphins Club offers you many opportunities to collect points. You collect points with every online activity and when you use many services. For example, you can collect points for on-site sales, purchases in the online store, online bookings, newsletter subscriptions, recommendations and much more. Points can also be credited to you manually.
You can find all the ways to collect points here.
It may take a few minutes for your points balance to be updated. If your points balance is not displayed correctly, please contact us here at sendlhofers@bonuspunkt.com
You can redeem your points at any time on our website. The only decisive factor for redemption is the amount of your points balance.
To redeem, simply select the desired reward and download the voucher. Alternatively, you can select a freely definable amount of points and a value voucher will be made available to you. The points will then be deducted from the current point total.
During your next stay you can redeem your voucher. You can see more information in the General Terms and Conditions.









